Terms and Conditions

Pricing & Product Information

All prices include GST (where applicable) and are listed in Australian Dollars only.

Payment Method

For online orders we accept payment by Visa, MasterCard and American Express.
Alternatively, for other forms of payment including cheque and EFT, see our payments section.

National Secure Internet Payment Service

eWAY Secure Internet Payment Service is our Internet payment gateway that enables secure online authorisation of credit card transactions over the internet. The service offers Industry Standards Secure Socket Layer (SSL) encryption and is fully integrated into our web site.

Refund & Credit Policy

QTC Consulting Pty Ltd applies the following policy in assessing eligibility for credits, refunds and participant substitutions:

In the event of a training course or assessment being cancelled by QTC, you will be issued in full a refund of all fees paid in respect of that course or assessment.

Non-attendance of a course or assessment or any part of a course, once a participant has enrolled will not warrant a refund or credit.

If cancellation of attendance to a training course is less than 21 calendar days prior to the commencement of that course, no refund will be given in respect to that course. However, participant substitution is allowed provided QTC is advised in writing of the substitution prior to the commencement of that course. The substituted participant must complete a course enrolment/registration form prior to attending the course.

In the event of a participant being unable to complete a course they have commenced, due to sickness or personal crisis, that participant may attend the course again free of charge subject to availability. In this instance they must complete a Credit/Refund Application Form and attach relevant documentary evidence.

In the event of a participant being unable to commence a course due to sickness or personal crisis, consideration will be given to a refund or credit. In this instance they must complete a Credit/Refund Application Form and attach relevant documentary evidence. Any credit or refund will be subject to an administration fee of not less than 20%.

NB: Consideration for any credit or refund of fees is at the absolute discretion of the Company Directors.

Under no circumstances will QTC Consulting Pty Ltd accept any responsibility, financial or otherwise, for changes in personal circumstances or work commitments which may occur after enrolment on a course.